FAQ

FAQ for Customers

What do I do if I forgot my password?

Go to the Login page and click on the “Lost your Password?” This will prompt you to enter your username or email.  You will then receive a link to create a new password via email.

How can I find the products that I purchased to download them?

Click on your name at the top right hand corner (NOTE: you have to be logged in) and click on My Orders in the drop down box.  This will allow you to go to orders you have purchased.  Once there you can “view” the orders you want to download and you will see a .pdf link to download them.

Are there membership fees?

There are no fees to join as a customer. Click here to sign up.

Do you offer refunds?

Due to the nature of digital products we are not able to offer refunds at this time. We do encourage the Vendor who you purchased the item from to do what they can to remediate the situation.  If you are unsatisfied with a purchase please contact us so we can help facilitate a solution.

What are Product Tags?

Product tags are shown on individual products and are there to specify what type of product they are.  Currently we have 3 Product tags: Digital Downloads, E-book & App.

Do I have to be an SLP to join?

No, you do not have to be an SLP to join, Anyone can join and utilize the site.

Why are you doing a "beta" launch?

Going through a beta phase is actually a common thing for a website to do. This phase lets others know that we are new and might have some bugs to work out in making the best, most user friendly website for our users. We will fully launch the site when we have all the bugs worked out. All features will be available at this time. During the beta phase only the buying and selling of digital products, apps and e-books will be available. In addition to the huge giveaway that will occur when we launch this beta phase, we will also do a giveaway for those that submit feedback regarding their user experience. We won’t know how to make it better for you unless you tell us. What do you want to have access to, how could it be better organized, how easy is it to get what you need, etc. These are the types of things that we would love your feedback on when we launch the site.

FAQ for Vendors

Do I have to be an SLP to join?

No, you do not have to be an SLP to join, Anyone can join and utilize the site. We also allow anyone to create a store and sell products. Our one criteria is that the products that are sold must be in some way related to the Speech Therapy field or would be useful to a Speech Therapist. If the products have no relevance or are considered to be spammy in nature then they may be removed. We want this site to be quick, easy to use and relevant to our fellow speech therapists!

Why are you doing a "beta" launch?

Going through a beta phase is actually a common thing for a website to do. This phase lets others know that we are new and might have some bugs to work out in making the best, most user friendly website for our users. We will fully launch the site when we have all the bugs worked out. All features will be available at this time. During the beta phase only the buying and selling of digital products, apps and e-books will be available. In addition to the huge giveaway that will occur when we launch this beta phase, we will also do a giveaway for those that submit feedback regarding their user experience. We won’t know how to make it better for you unless you tell us. What do you want to have access to, how could it be better organized, how easy is it to get what you need, etc. These are the types of things that we would love your feedback on when we launch the site.

What is the commission structure and are there additional membership fees?

Our basic membership will ALWAYS be free so there will be no added fees for membership. With our basic membership you can buy, sell or both. Sellers will receive 70% commission for digital items sold less a 5% merchant fee (This merchant fee goes to PayPal for processing the transaction).

Can I give a refund to one of my buyers?

At this time no refunds can be given for digital products.  If your customer is not satisfied, it is suggested that you discuss with them an option to remediate the situation.  You can utilize the Contact Us page if you need our assistance.

Do you send 1099s at the end of the year?

The United States tax law specifies that U.S. citizens who earn more than $600.00 a year require a 1099.  If this applies to you, please note that 1099’s are sent by the 30th of January for the prior year’s earnings.  You will be prompted to send us your address and social security number so that we are able to send this out.

If this does not apply to you, please seek advice from your tax accountant to decide how you should report your Speechtivities earnings.

What are Product Tags?

Product tags are shown on individual products and are there to specify what type of product they are.  Currently we have 3 Product tags: Digital Download, E-book & App.

Are we able to see who downloads my products?

Current functionality of the site allows you to see how many downloaded your product.

What do I do if I forgot my password?

Go to the Login page and click on the “Lost your Password?” This will prompt you to enter your username or email.  You will then receive a link to create a new password via email.

How do I add a product?

There are a couple places on the site where you can add a product.  You can click on the Sellers Dashboard at the top right and in the drop down menu you can click on Product and will see a “Add new product” button.  If you already have the Sellers Dashboard open there is an “Add new product” button on the right hand side about half way down the screen. If you click this link it will take you directly to your products page where you can add a new product.

I accidentally deleted a product I uploaded, what do I do?

Unfortunately when you delete a product it is permanent, however, it is very easy to go in and re-add it to your inventory.  See “How do I add a product” in the Vendor FAQ section for more details.

How do I request a withdrawal?

Go to the Sellers Dashboard and click on the Withdraw tab.  From here you can request a withdraw and/or view your approved withdrawals.  If  you have met the minimum withdrawal amount of $10.00 you will be prompted to add in the amount you would like to withdraw and click “Submit request”.  If you have not provided the email address associated with your account then your withdraw request will not be approved.  To make sure you have an email address on file, click on the “My Store” tab in the Sellers Dashboard and see if you have an email address in the “Payment Method” section on that page.  NOTE: This must be the email address associated with your Paypal account.

How do I get paid?

Make sure you have submitted your paypal email address so we can send withdrawals to you.  You can do this by clicking on your My store tab on the Sellers Dashboard and scroll down to the Paypal section.  If there is no email add one in.  If you haven’t set up your PayPal account you can visit PayPal and set up a free account.  Once you have met the minimum withdrawal amount of $10.00, you can request a withdrawal by going to the Withdraw tab in the Sellers Dashboard and making a withdraw request. Once approved the money will be transferred to your PayPal account based on our payout schedule.  For more information see “what is Speechtivities payout schedule” in the Vendor FAQ section.

How do I edit a product?

Once you are in the Sellers Dashboard, click on Products.  If you hover over the product you want to edit you will see the options of “Edit, Delete Permanently or View”.  Click on the Edit button and it will allow you to make any changes you need.

How do I throw a sale?

From the Seller Dashboard, you can click on the “Coupons” button on the left hand side and from there you can see any coupons you have created as well as add a …. (((Need to Finish)))